RETURN POLICY

Selvirw™ is operated by Anruisen (Hangzhou) Biotechnology Co., Ltd. | Legal Representative: Fan Junfeng | Email: service@selvirw.com | Phone: +86 14746466382
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Return Overview

Selvirw™ aims to provide customers with a clear and reasonable return process.

This Return Policy explains the conditions, procedures, and general requirements for customers who need to request a return.

Eligible return requests may be submitted within:

30 days after delivery

Customers should contact Selvirw™ before sending any product back.

Company Information

The business responsible for this Return Policy is:

Brand: Selvirw™
Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382

Return Period

Customers may request an eligible return within:

30 days after delivery

The return period begins on the date the product is delivered.

Requests submitted after this period may not qualify unless required by applicable law.

How to Request a Return

Customers should contact Selvirw™ customer support before returning a product.

Return requests should include, where applicable:

• Order information;

• Product name;

• Reason for return;

• Description of the issue;

• Supporting photographs or videos.

Customer support contact:

Email: service@selvirw.com
Phone: +86 14746466382

Our team will review the request and provide applicable return instructions.

Return Conditions

To qualify for an eligible return, products should generally:

• Be requested within the applicable return period;

• Remain in reasonable condition;

• Include original components where reasonably possible;

• Include accessories supplied with the product where applicable;

• Not have damage caused by misuse, improper handling, or unauthorized modification.

Reasonable inspection of a product does not automatically invalidate a return request.

Product Condition Review

After receiving a returned product where applicable, Selvirw™ may review:

• Product identity;

• Product condition;

• Included components;

• Accessories;

• Signs of use;

• Damage;

• Compliance with return requirements.

This review helps determine whether the return request meets the applicable conditions.

Return Instructions

Customers should not send products before receiving return instructions from Selvirw™.

The business address displayed on this website identifies:

Anruisen (Hangzhou) Biotechnology Co., Ltd.

as the company operating Selvirw™.

However, the appropriate return destination may vary depending on the specific order and return arrangement.

The correct return instructions will be provided after review.

Change-of-Mind Returns

Customers may request a return when they no longer wish to keep a correctly supplied product, subject to applicable return conditions.

Examples may include:

• Change of preference;

• Product no longer needed;

• Incorrect selection despite accurate product information.

For preference-based returns, return transportation responsibility may depend on the circumstances.

Damaged Products

If a product arrives damaged, customers should contact Selvirw™ promptly.

Please provide:

• Order information;

• Product details;

• Photos;

• Videos if available;

• Description of the damage.

We will review the information and determine an appropriate solution.

Defective Products

If a product appears defective or does not function as described, customers should contact:

Email: service@selvirw.com
Phone: +86 14746466382

Please provide sufficient information to help us understand the issue.

Depending on the circumstances, an appropriate resolution may include:

• Replacement;

• Return arrangement;

• Refund;

• Other reasonable corrective action.

Incorrect Products

If a customer receives an incorrect product, please contact Selvirw™ support.

Please provide:

• Order information;

• Product received;

• Photos if available.

We will review the situation and provide appropriate assistance.

Missing Components

If a product arrives missing components or accessories that should have been included, customers should contact support.

Please provide:

• Order information;

• Product details;

• Description of the missing item.

Return Shipping Responsibility

Return shipping responsibility may depend on the reason for the return.

For preference-based returns involving correctly supplied and non-defective products, return transportation responsibility may apply to the customer.

For products that are damaged, defective, incorrect, or materially inconsistent with the applicable description, Selvirw™ will review the circumstances and provide appropriate assistance.

Refund Processing

After an applicable return has been reviewed and approved, approved refunds are generally completed within:

7–10 business days

The refund timeframe begins after the applicable review and approval process has been completed.

Refund Questions

If an approved refund has not been received within the expected timeframe, customers may contact:

Email: service@selvirw.com
Phone: +86 14746466382

Please provide:

• Order information;

• Refund details;

• Relevant communication records if available.

Order Cancellation

Customers who need to cancel an order should contact Selvirw™ as soon as possible.

Whether cancellation can be completed depends on:

• Order preparation status;

• Fulfillment progress;

• Dispatch status.

Once an order has entered later fulfillment or transportation stages, cancellation may no longer be possible.

Fraud Prevention

Selvirw™ may review situations involving:

• False return claims;

• Product substitution;

• Deliberate damage;

• Abuse of return procedures;

• Fraudulent activity.

This does not prevent legitimate customers from submitting reasonable return requests.

Consumer Rights

Nothing in this Return Policy is intended to limit rights that cannot legally be excluded under applicable consumer protection requirements.

Where mandatory legal protections apply, those requirements will continue to apply.

Return Support Contact

Brand: Selvirw™
Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382