SHIPPING POLICY

Selvirw™

Official Business Information

Company
Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative
Fan Junfeng
Address
Room 1606, 16th Floor, Jinyun Building,
No. 108 Shanglin South Road,
Yinhu Subdistrict,
Fuyang District,
Hangzhou City,
Zhejiang Province
Email
service@selvirw.com
Phone
+86 14746466382
Customer Service Hours
8:00 AM–10:00 PM

Selvirw™ is operated by Anruisen (Hangzhou) Biotechnology Co., Ltd. | Legal Representative: Fan Junfeng | Email: service@selvirw.com | Phone: +86 14746466382
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Shipping Overview

Selvirw™ aims to provide customers with clear and understandable transportation information.

This Shipping Policy explains order preparation, dispatch, transportation timeframes, tracking information, delivery concerns, and shipping-related customer assistance.

Company Information

The business responsible for this Shipping Policy is:

Brand: Selvirw™
Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382

Order Preparation and Dispatch

After an order is submitted, products require preparation before being transferred to a transportation carrier.

Preparation time may vary depending on:

  • Product availability;

  • Order details;

  • Fulfillment requirements;

  • Operational circumstances.

The transportation timeframe described in this policy begins after dispatch.

Estimated Transportation Time

The estimated transportation period is:

3–7 days after dispatch

This timeframe refers to carrier transportation after the order has been dispatched.

Actual delivery timing may vary depending on:

  • Destination;

  • Carrier conditions;

  • Regional delivery circumstances;

  • Weather conditions;

  • Public holidays;

  • Transportation disruptions;

  • Other factors outside reasonable operational control.

Shipping Information Accuracy

Customers should provide complete and accurate delivery information when placing an order.

Important information may include:

  • Recipient name;

  • Delivery address;

  • Contact information;

  • Other required delivery details.

Incorrect or incomplete information may affect delivery progress.

Tracking Information

Where tracking information is available, it is generally provided after dispatch.

Customers should understand that carrier systems may require additional time before the first tracking update becomes visible.

A delay in tracking updates does not automatically mean that a shipment has been lost.

Tracking Assistance

Customers with tracking-related questions may contact:

Email: service@selvirw.com
Phone: +86 14746466382

Please provide:

  • Order information;

  • Tracking number if available;

  • Description of the concern.

Customer support requests are normally processed within:

3 business days

Delivery Delays

Transportation delays may occur due to circumstances including:

  • Carrier delays;

  • Weather conditions;

  • Regional transportation issues;

  • Public holidays;

  • Incorrect delivery information;

  • Other circumstances outside reasonable operational control.

If a shipment appears significantly delayed, customers may contact Selvirw™ for assistance.

We will review available information and provide reasonable support.

Delivered but Missing Packages

If tracking information shows that a package has been delivered but the customer cannot locate it, customers should first check:

  • Delivery location;

  • Mailbox;

  • Package storage area;

  • Household members;

  • Reception area;

  • Building management;

  • Carrier notices;

  • Other secure delivery locations.

If the package remains unavailable, contact:

Email: service@selvirw.com
Phone: +86 14746466382

Selvirw™ may review available delivery information and related circumstances.

Address Changes

If a customer needs to update delivery information, the request should be submitted as soon as possible.

Whether an address change can be completed depends on:

  • Order preparation status;

  • Fulfillment progress;

  • Dispatch status.

After dispatch, changes may no longer be possible.

Customers are responsible for providing accurate delivery information.

Lost Shipments

If a shipment appears to have been lost during transportation, customers should contact Selvirw™.

Please provide:

  • Order details;

  • Tracking information;

  • Description of the issue.

We will review available information and determine an appropriate solution based on the circumstances.

Damaged Shipments

If a product arrives damaged during transportation, customers should contact Selvirw™ promptly.

Please provide:

  • Order information;

  • Product details;

  • Photos;

  • Videos if available;

  • Description of the damage.

The information will help us evaluate the situation and provide appropriate assistance.

Incorrect Deliveries

If a customer receives:

  • Incorrect product;

  • Missing product;

  • Product different from the ordered item;

please contact customer support.

Please provide relevant order information and supporting details.

Shipping Responsibility

Selvirw™ aims to provide reasonable assistance with transportation-related concerns.

Customers are responsible for providing accurate delivery information at the time of purchase.

Relationship Between Shipping and Returns

Shipping issues and return requests may involve different review procedures.

Customers requesting returns should refer to the Return Policy.

Eligible return requests may be submitted within:

30 days after delivery

Refunds Related to Shipping Issues

Where a refund is approved, refunds are generally completed within:

7–10 business days

The refund timeframe begins after the applicable review and approval process has been completed.

Customer Support

For transportation questions, tracking assistance, delivery concerns, or shipping-related matters:

Email: service@selvirw.com
Phone: +86 14746466382

Customer support requests are normally processed within:

3 business days

Shipping Contact Information

Brand: Selvirw™
Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382