PRIVACY POLICY

Selvirw™

Official Business Information

Company

Anruisen (Hangzhou) Biotechnology Co., Ltd.

Legal Representative

Fan Junfeng

Address

Room 1606, 16th Floor, Jinyun Building,
No. 108 Shanglin South Road,
Yinhu Subdistrict,
Fuyang District,
Hangzhou City,
Zhejiang Province

service@selvirw.com

Phone

+86 14746466382

Customer Service Hours

8:00 AM–10:00 PM

Selvirw™ is operated by Anruisen (Hangzhou) Biotechnology Co., Ltd. | Legal Representative: Fan Junfeng | Email: service@selvirw.com | Phone: +86 14746466382
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Privacy Overview

Selvirw™ respects the importance of personal information protection.

This Privacy Policy explains how Anruisen (Hangzhou) Biotechnology Co., Ltd., as the operator of Selvirw™, collects, uses, stores, and protects information related to website visitors, customers, orders, customer communications, and online interactions.

We aim to handle personal information responsibly and only use information where reasonably necessary for business operations, customer service, website functionality, security, and applicable legal requirements.

Information We May Collect

Depending on how customers interact with Selvirw™, we may collect information including:

Name;
Email address;
Telephone number;
Shipping address;
Order information;
Product information;
Transportation information;
Tracking information;
Return and refund information;
Customer support communications;
Information voluntarily provided by customers.

Customers should only provide information reasonably necessary for the relevant service request.

Information Collected Through Website Use

When visitors access the Selvirw™ website, certain technical information may be collected automatically.

This information may include:

Browser type;
Device information;
Operating system;
Internet Protocol address;
Pages viewed;
Website interaction information;
Access time;
Technical security information;
Cookie-related information.

This information helps us maintain website functionality, improve user experience, analyze website performance, and protect website security.

How We Use Information

Information collected by Selvirw™ may be used for purposes including:

Processing orders;
Providing customer support;
Arranging transportation;
Assisting with tracking requests;
Managing return requests;
Processing approved refunds;
Communicating important order information;
Improving website functions;
Maintaining business records;
Preventing fraud or misuse;
Protecting website security;
Complying with applicable legal requirements.

Order Information Handling

When customers place orders or request assistance, information may be used to:

Confirm orders;
Provide customer service;
Support transportation arrangements;
Review product concerns;
Process return requests;
Maintain service records.

Information is used only to the extent reasonably necessary for these purposes.

Transportation and Delivery Information

Where required for order fulfillment, information necessary for transportation may be shared with relevant service providers.

This may include information needed for:

Shipment preparation;
Carrier transportation;
Tracking;
Delivery assistance;
Shipment investigation.

Only information reasonably necessary for the applicable service purpose should be provided.

Cookies and Similar Technologies

Selvirw™ may use cookies and similar technologies to support:

Website functionality;
User preferences;
Security;
Analytics;
Website performance;
Service improvement.

Visitors may manage certain cookie preferences through available browser settings.

Disabling certain cookies may affect some website functions.

Third-Party Service Providers

Selvirw™ may work with third-party service providers to support business operations.

These providers may assist with:

Website hosting;
Technical infrastructure;
Transportation;
Customer communication;
Security;
Analytics;
Data storage;
Other operational services.

Such providers should only access information necessary for their specific functions.

Information Security

Selvirw™ uses reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access;
Loss;
Misuse;
Alteration;
Improper disclosure.

However, no internet-based service can guarantee complete security.

Customers should also take reasonable steps to protect their own devices and account information.

Information Retention

Personal information may be retained for periods reasonably necessary for:

Completing transactions;
Providing customer support;
Maintaining business records;
Resolving disputes;
Preventing fraud;
Meeting applicable legal requirements.

When information is no longer reasonably required, it may be deleted, anonymized, or handled according to applicable requirements.

Privacy Rights

Depending on applicable laws, individuals may have rights relating to their personal information, including:

Access;
Correction;
Deletion;
Restriction;
Objection;
Other applicable privacy choices.

Requests may be submitted through:

Email: service@selvirw.com
Phone: +86 14746466382

We may request reasonable information to verify the identity of the requester before processing certain requests.

Children's Privacy

Selvirw™ does not knowingly seek to collect personal information from children where applicable law requires authorization that has not been obtained.

If information is identified as having been collected improperly, reasonable steps may be taken.