ABOUT US

Selvirw™ is operated by Anruisen (Hangzhou) Biotechnology Co., Ltd. | Legal Representative: Fan Junfeng | Email: service@selvirw.com | Phone: +86 14746466382
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

About Selvirw™

Selvirw™ is a customer-focused retail brand operated by Anruisen (Hangzhou) Biotechnology Co., Ltd.

Our goal is to provide customers with a transparent and dependable online shopping experience through clear product information, responsible communication, and accessible customer support.

We believe that trust begins with clarity. Customers should be able to understand who operates the brand, how to contact the responsible company, what services are provided, and how customer requests are handled after purchase.

Business Information

The business responsible for Selvirw™ is:

Brand Name: Selvirw™
Company Name: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Customer Service Email: service@selvirw.com
Customer Service Phone: +86 14746466382

The above information represents the official operating information of Selvirw™ and is used consistently across our store policies and customer communication pages.

Our Brand Approach

Selvirw™ focuses on creating a straightforward shopping environment where customers can easily access product information and understand service procedures.

We aim to provide:

• Clear product descriptions;

• Accurate product information;

• Reasonable customer assistance;

• Transparent service standards;

• Consistent communication.

Our website content is designed to help customers make informed decisions before and after placing an order.

Product Information Commitment

Selvirw™ provides product information intended to accurately describe the characteristics and intended use of available products.

Depending on the specific product, information may include:

• Product features;

• Materials;

• Dimensions;

• Functional descriptions;

• Usage guidance;

• Product specifications;

• Care information where applicable.

Customers are encouraged to review relevant product information before completing an order.

Product Images and Descriptions

We make reasonable efforts to ensure that product images and descriptions represent products accurately.

However, minor differences may occur due to:

• Lighting conditions;

• Screen display settings;

• Photography environments;

• Manual measurements;

• Manufacturing variations;

• Packaging updates.

Minor variations that do not materially affect product quality, function, or intended use should not be considered inaccurate representation.

If a customer believes that a received product is materially different from its description, our support team will review the situation.

Customer Experience Principles

Selvirw™ aims to maintain a professional customer experience through:

• Identifiable business information;

• Accessible support channels;

• Clear service procedures;

• Responsible product communication;

• Consistent policy standards.

We continuously review our website information and customer service practices to improve clarity and reliability.

Service Time Standards

To maintain consistent customer expectations, Selvirw™ follows these general service timeframes:

Return Period

Eligible return requests may be submitted within:

30 days after delivery

Customers should contact our support team before arranging a return.

Refund Processing

Approved refunds are generally completed within:

7–10 business days

The timeframe begins after the applicable review and approval process has been completed.

Shipping Time

Estimated transportation generally takes:

3–7 days

This timeframe refers to carrier transportation after dispatch.

Actual delivery timing may vary depending on destination, carrier conditions, and other transportation factors.

Customer Support

Customer inquiries are normally reviewed and processed within:

3 business days

Product Support

Customers may contact Selvirw™ regarding:

• Product questions;

• Order concerns;

• Delivery issues;

• Return requests;

• Refund inquiries;

• General assistance.

When contacting us, customers may provide relevant information such as order details, product information, photographs, or descriptions of the issue.

Responsible Communication

Selvirw™ aims to provide information that is:

• Accurate;

• Understandable;

• Relevant;

• Consistent.

We avoid unsupported statements, misleading descriptions, and unclear representations that may create incorrect expectations.

Brand Information

Selvirw™

Selvirw™ is operated by:

Anruisen (Hangzhou) Biotechnology Co., Ltd.

The company information displayed above identifies the responsible operator of the brand.

Contact Information

For customer assistance:

Email: service@selvirw.com
Phone: +86 14746466382

Customer support requests are normally processed within:

3 business days

Policy Consistency

This About Us page should be read together with:

• Contact Us;

• FAQ;

• Privacy Policy;

• Return Policy;

• Shipping Policy;

• Terms of Service;

• Terms of Use.

All policy pages are intended to provide consistent information regarding Selvirw™ operations and customer service standards.

Updates

Selvirw™ may update this page when business operations, website functions, customer service procedures, or applicable requirements change.

Any updated version will continue to identify the responsible company information listed above.

Official Business Record

Brand: Selvirw™
Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382