FAQ

Selvirw™ is operated by Anruisen (Hangzhou) Biotechnology Co., Ltd. | Legal Representative: Fan Junfeng | Email: service@selvirw.com | Phone: +86 14746466382
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Frequently Asked Questions

About Selvirw™

Who operates Selvirw™?

Selvirw™ is operated by:

Anruisen (Hangzhou) Biotechnology Co., Ltd.

The legal representative of the company is:

Fan Junfeng

Selvirw™ is the customer-facing retail brand operated by Anruisen (Hangzhou) Biotechnology Co., Ltd.

How can I contact Selvirw™?

Customers may contact our support team through:

Email: service@selvirw.com
Phone: +86 14746466382

Business Address:
Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Customer service hours:

Monday–Friday, 9:00 AM–6:00 PM

Customer requests are normally processed within:

3 business days

Product Questions

Where can I find product information?

Product information is available on the applicable product pages.

Depending on the product, information may include:

• Product features;

• Materials;

• Dimensions;

• Usage information;

• Product specifications;

• Compatibility details;

• Care instructions where applicable.

Customers are encouraged to review product information before placing an order.

Why may the product appearance differ slightly from images?

Product images are intended to represent products as accurately as reasonably possible.

Minor differences may occur because of:

• Lighting conditions;

• Screen display settings;

• Photography methods;

• Manual measurements;

• Manufacturing variations;

• Packaging updates.

Minor variations that do not materially affect product quality, function, or intended use are not automatically considered product issues.

What if the received product is different from the description?

If a customer believes that a received product is materially different from the applicable product description, please contact Selvirw™ customer support.

Please provide:

• Order information;

• Product details;

• Photos or videos if available;

• Description of the concern.

We will review the information and provide appropriate assistance.

Order Questions

Can I modify my order after placing it?

Customers who need to modify an order should contact Selvirw™ as soon as possible.

Whether a modification can be completed depends on:

• Order preparation status;

• Fulfillment progress;

• Dispatch status.

Once an order has entered later fulfillment or transportation stages, changes may no longer be possible.

What information should I provide for order assistance?

Customers should provide:

• Order number;

• Product information;

• Description of the request;

• Relevant supporting information.

Providing complete information helps us review requests efficiently.

Shipping Questions

How long does shipping take?

The estimated transportation period is:

3–7 days

This timeframe refers to carrier transportation after dispatch.

Actual delivery timing may vary depending on:

• Destination;

• Carrier conditions;

• Weather;

• Regional circumstances;

• Other transportation factors.

Is shipping time guaranteed?

The stated shipping timeframe is an estimate.

Although Selvirw™ aims to provide reliable delivery services, actual delivery timing may be affected by circumstances outside reasonable operational control.

When will tracking information be available?

Where tracking information is available, it is generally provided after dispatch.

Carrier systems may require additional time before the first tracking update appears.

What should I do if tracking information does not update?

If tracking information remains unchanged for an unusual period, contact:

Email: service@selvirw.com
Phone: +86 14746466382

Please include:

• Order information;

• Tracking number if available;

• Description of the issue.

Delivery Questions

What if my package shows delivered but I cannot find it?

Please first check:

• Delivery location;

• Mailbox;

• Package area;

• Household members;

• Reception area;

• Building management;

• Carrier notices;

• Other secure locations.

If the package cannot be located, please contact Selvirw™ support.

We may review available delivery information and related circumstances.

Return Questions

What is the return period?

Eligible products may be requested for return within:

30 days after delivery

Customers should contact Selvirw™ before sending any product.

How do I request a return?

To request a return, contact:

Email: service@selvirw.com
Phone: +86 14746466382

Please provide:

• Order information;

• Product details;

• Reason for return;

• Supporting information if applicable.

After review, applicable return instructions will be provided.

Where should I send my return?

Customers should not send products before receiving return instructions.

The public business address shown on the website identifies the company operating Selvirw™.

It is not automatically the return destination for every order.

The applicable return instructions will be provided after review.

Refund Questions

How long does a refund take?

Approved refunds are generally completed within:

7–10 business days

The refund timeframe begins after the applicable review and approval process has been completed.

What if my refund has not arrived?

If the expected refund timeframe has passed, please contact:

Email: service@selvirw.com
Phone: +86 14746466382

Please provide:

• Order information;

• Refund details;

• Relevant communication records.

Product Problem Questions

What if my product arrives damaged?

Customers should contact Selvirw™ promptly if a product arrives damaged.

Please provide:

• Order details;

• Product information;

• Photos;

• Videos if available.

We will review the situation and determine an appropriate solution.

What if I receive an incorrect product?

If you receive an incorrect product, contact customer support.

Please provide:

• Order information;

• Product received;

• Photos if available.

We will review and assist with the next steps.

What if my product is defective?

If a product appears defective or does not function as described, contact:

Email: service@selvirw.com
Phone: +86 14746466382

Additional information may be requested to understand the issue.

Customer Service Questions

How quickly does customer support respond?

Customer requests are normally processed within:

3 business days

More complex matters involving transportation review, product assessment, or additional verification may require additional time.

Where can I find detailed policies?

Customers may review:

• Privacy Policy;

• Return Policy;

• Shipping Policy;

• Terms of Service;

• Terms of Use;

• Contact Us.

These pages explain Selvirw™ service standards and operating procedures.

Official Business Information

Brand: Selvirw™
Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382