CONTACT US

Selvirw™ is operated by Anruisen (Hangzhou) Biotechnology Co., Ltd. | Legal Representative: Fan Junfeng | Email: service@selvirw.com | Phone: +86 14746466382
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Customer Support Center

Selvirw™ values clear communication and accessible customer assistance.

Our customer support team is available to help customers with questions related to products, orders, transportation, returns, refunds, and general store services.

We aim to provide timely and practical assistance while maintaining clear communication throughout each customer interaction.

Official Business Information

Brand: Selvirw™
Operating Company: Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Business Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province

Customer Service Email: service@selvirw.com
Customer Service Phone: +86 14746466382

Customer Service Hours

Customer support requests may be submitted through our official communication channels.

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Customer inquiries received outside normal service hours will be reviewed during the next available support period.

Customer requests are normally processed within:

3 business days

Contacting Selvirw™

Customers may contact us regarding:

• Product information;

• Order assistance;

• Transportation questions;

• Return requests;

• Refund inquiries;

• Product concerns;

• General customer service matters.

For efficient assistance, customers should provide information relevant to their request.

Information Recommended for Support Requests

Depending on the situation, customers may include:

• Order reference information;

• Product name;

• Description of the concern;

• Delivery details;

• Tracking information;

• Photos or videos when applicable.

Providing complete information helps our team understand and review the request more efficiently.

Product Questions

Customers who need additional product information before making a purchase may contact Selvirw™ support.

Questions may include:

• Product features;

• Product specifications;

• Usage information;

• Compatibility details;

• Product care guidance.

We will make reasonable efforts to provide available product information.

Order Assistance

If customers require assistance regarding an existing order, they should contact us as soon as possible.

Requests may include:

• Product questions;

• Order information clarification;

• Delivery concerns;

• Return guidance;

• General assistance.

Whether a requested adjustment can be completed depends on the actual status of the order.

Once an order has entered later fulfillment or transportation stages, certain changes may no longer be possible.

Transportation Support

Selvirw™ provides assistance for transportation-related questions.

The estimated transportation timeframe is:

3–7 days

This period refers to carrier transportation after dispatch.

Actual delivery timing may vary depending on:

• Destination;

• Carrier conditions;

• Regional circumstances;

• Weather conditions;

• Other transportation factors.

For transportation inquiries, customers may provide:

• Order information;

• Tracking details;

• Description of the issue.

Return Assistance

Customers requesting a return should contact Selvirw™ before sending any product.

Eligible return requests may be submitted within:

30 days after delivery

Our support team will review the request and provide applicable instructions.

Refund Assistance

Approved refunds are generally completed within:

7–10 business days

The refund timeframe begins after the applicable review and approval process has been completed.

Customers with refund-related questions may contact:

Email: service@selvirw.com
Phone: +86 14746466382

Product Issue Support

Customers should contact us if a product arrives:

• Damaged;

• Defective;

• Incorrect;

• Missing expected components;

• Materially inconsistent with its description.

Supporting information may include:

• Product photographs;

• Videos;

• Order details;

• Description of the issue.

We will review available information and determine an appropriate solution.

Communication Standards

Selvirw™ aims to provide:

• Clear responses;

• Accurate information;

• Professional assistance;

• Consistent customer support.

We encourage customers to contact us promptly when assistance is required.

Business Contact Record

Selvirw™
Anruisen (Hangzhou) Biotechnology Co., Ltd.
Legal Representative: Fan Junfeng
Address: Room 1606, 16th Floor, Jinyun Building, No. 108 Shanglin South Road, Yinhu Subdistrict, Fuyang District, Hangzhou City, Zhejiang Province
Email: service@selvirw.com
Phone: +86 14746466382

Customer support requests are normally processed within:

3 business days